Business Policy

Business Policy
Our Goal:

Our goal is 100% satisfaction. Until you are completely satisfied, we have not finished our job.  Please call us with any questions at: 828-225-5565.

No Hassle Returns:

If you would like to return an item that is in like-new condition with original packaging that has not been installed, used or modified, you may return the product at your expense within 15 days of receipt.  Understandably, custom order pieces are not returnable. All returns or exchanges must be made within 15 days of original receipt date.  Any fees for shipping are non-refundable.

Due to the nature of handmade wares, once work has begun, certain changes to your order cannot be made (shape and size can't be changed once the piece is made, but color can be changed up until we glaze the item). To cancel or make changes to your order, you must contact us within 24 hours of placing your order, (with color changes, as soon as possible) with the appropriate changes at 1-828-225-5565.

Special Orders:

Special orders require a non-refundable deposit of 50% of the order’s total, not
including shipping and handling, before sketches are made, or work of any kind
will begin. Payment for the balance due, including shipping and handling, must be
made before the completed order is shipped (see delivery section for shipping
details). We accept Visa, MasterCard and Discover Card.

International Orders:


Our shopping cart system does not calculate for shipping on international orders.  Please call us to place your order at which time we can calculate taxes, shipping and duties to your country.  You can also email us your pertinent information to get the process started.

Size and Shape:

Due to the nature of handmade wares, you can expect to find variations in color and size, from piece to piece. While reasonable effort will be made to make pieces that ‘match’ or otherwise ‘look alike’, all pieces are hand created and therefore will differ.

Colors:

Stains and glazes are applied by hand; therefore, they will vary from piece to piece. Colors within a single piece may have varied colors and finishes. This is the nature of handmade wares. The environment in a kiln changes from firing to firing. Color consistency of wood or stoneware
pieces is not guaranteed.

If you are unsure of the color of the item you are looking at on our website, please ask us to send out color samples or visit out color samples page.   The total cost for the samples is refunded when the samples are returned to us. If time allows, this is the safest way to insure you are getting the color you think you want.

Packing, Shipping, & Delivery:

All sink orders are double boxed as well as having a variety of packing materials in them to be sure they can make the trip to your home safely.  They are shipped via Fedex and fully insured.

ORDERS OVER 500.00 SHIP FOR FOR NO CHARGE IN THE CONTINENTAL USA.  Packages going to Alaska, Hawaii and or any other location outside the contiguous US will require additional charges.  If you place your order though our website we will contact you before shipment to let you know what those additional charges are.

Drains that are shipped separate from the sink (not included in the same box) will incur a shipping charge of $ 14.95 for the lower 48 states. This is for standard shipping.

Any vanities shipped need to be crated. Accordingly, there is a flat crating fee of $125.00 for vanities (plus shipping costs). We can calculate your exact shipping costs when placing your order. Orders will be shipped approximately 3 -5 days from the date your order is finished, unless otherwise specified.

Your order may be delivered to you via USPS, FEDEX or common carrier. Deliveries are generally made Monday - Friday with no advance call. Fedex, specifically, may make up to 3 delivery attempts. After the 3rd failed attempt at delivery the package(s) are returned to our studio.

Warranty:

All stoneware vessels are guaranteed to be free from defects, due to: manufacture, clay body, glaze application, vitrification and or thermal shock, for a period of 3 (three) years. Breakage is not covered, if not due to aforementioned defects.

All wood products are guaranteed for a period of 1 year from date of purchase against defects in workmanship. This covers construction and finish.  This guarantee does not cover normal wear or damage resulting from misuse. Shrinkage, swelling, cracks and some warping of handmade furniture is to be expected and is not considered a structural defect.

Faucets, and all associated fixtures that you may have purchased through us, are covered by that manufacture’s warranty. Please refer to their specific information for warranties.

To receive warranty services, call us at: 828-225-5565 or send a letter describing the problem, addressing the correspondence to:

E. C. Raicot ~ Art Sinks LLC
135 Reed Road
Asheville, NC 28805

If a product is deemed defective and needs to be returned, all returns must be pre-approved by us. Returns for repairs or replacement will only be accepted after we receive notification of the problem and have contacted you verifying that we are accepting the piece back for repairs or replacement. All returns for repair must be freight paid to our location.

Liability is limited to product replacement of a defective product only. Labor associated with replacing a defective product, loss of use, or any other consequential damages arising from our products’ failure are not covered by this warranty and we cannot be held liable.  It is your responsibility to check any local and or state codes for specific requirements that pertain to artist made bathroom sinks for your area.

Confidentiality:

Your confidentiality is of utmost concern. All personal consumer information submitted to us, either through this web site, in our phone communications or in written correspondence, will be held confidential within the company.

If you have any questions about our policies, or need assistance regarding your order, please contact us at: 1-828-225-5565. If you are thinking of visiting our studio - showroom, call first to be sure that we are here. Our hours are usually Monday - Friday, 10:30 am - 5:00 pm EST.

Thank you; we look forward to assisting you.

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