| Questions & Answers |
| The most common Questions and Answers... Q. Why isn't there direct purchasing available on our web site (like a shopping cart)? A. Without a doubt, the lack of an ability to purchase products on our web site causes some initial inconvenience. But, we are convinced that you will benefit in the end. To explain... Most everything we offer is a handmade, unique piece of functional art. Accordingly, pieces differ, so we ask questions of our clientele to avert potential issues. The most common errors that have been averted with a few direct person questions: Ordering a sink color that does not match. We gladly send out color samples, and we have the ability to describe a color. This often saves a customer from having to return product due to color issues. Ordering a sink drain that does not match the faucet. We offer a large number of drain finishes to match the faucet you have or want to purchase. We can install the drain into the sink at our studio before it is shipped to you. Ordering a sink that is not the right size for the vanity top. Since we custom make our sinks, we have the ability to make your sink close to the size you desire. This is easily accomplished with a few questions from us, but almost impossible to do without human interaction. This level of personal service is impossible to do online. Q. What is the safest way to make a purchase online? A. According to Master Card, the safest way to purchase on-line is to give your card number over the phone to the vendor in person. Here is a link to their site so you can read about their advise. Q. Are their advantages to buying directly from you rather than one of your distributors? A. We have chosen our distributors because they exemplify outstanding customer service and a thorough understanding of our product. While you are free to contact us with in depth questions, or advise, there is not any pricing advantage to purchasing directly from our site or studio on first quality products. Any products that we have in our on-line inventory, as in our stock (excluding seconds that we might have available), are available for sale by any of our distributors. Q. What if I see a sink that I like but it is sold? A. We custom make sinks in a variety of sizes and shapes. If you see one that you like, but it is sold, call us to find the turn around time for us to make you a custom sink that looks like the one that is sold. Custom orders are the largest part of our business. Q. Are the sizes you custom make exact? A. No. While we custom make sinks that are close in size to the sink that you might order, most cases they are a few fractions of an inch off. This is due to the handmade nature of the product and that the product shrinks after throwing (creation) and again after firing (curing). While we calculate shrinkage into each new custom order, it is not always directional (sometimes sinks shrink more in width than they do in height). Q. I want to create a new bathroom, what comes first? A. Choose a focal point that fits the room, be it the vanity, the sink, or the combination of the two Next choice is the counter top material. Be sure not to have holes drilled into the counter top before you receive your sink. Since each sink is handcrafted, variations occur in the surface. It is much easier to change the shape of the counter top hole than to make a sink to fit an existing hole. The faucet should be the last choice as it needs to fit all aspects of the installation. |
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| Buy with Confidence… Our goal is 100% satisfaction. As a member in good standing with the Better Business Bureau, and as a participant in the Better Business Bureau's On-line Reliability Program, you are assured that we employ only the highest ethical business practices. In short, we treat you the way that we want to be treated when we are the consumer. |
